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JNXT 7707
Abraham Lincoln

All-Seeing, All-Knowing Sage of the Southwest

Posts: 21,840

warped Jul 30, 2018 16:55:43 GMT -5

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Post by JNXT 7707 on Jul 30, 2018 16:55:43 GMT -5

Jul 30, 2018 16:27:26 GMT -5 @eilif said:

Out of curiosity do you guys write "no returns" or actually click the "no returns" box? There is an option in a semi-hidden venue to officially select no returns. I wonder if that has any more effect on how Ebay treats you.

At this point I've sold about 40 items on eBay. Never had a real problem yet. I wonder if trains are a tough one for sellers just because it's so easy for something to break and so hard to prove fault even if you take all the right precautions. At this point for something over $100 you probably have to take pictures of the packaging process (I've heard that some folks make videos for expensive items) if you want to be able to fight a lying buyer.

Karl, there is....and I did check....the official ebay option for "no returns" and that is indicated on my listings under the Shipping tab. If that affords me any protection I haven't a clue.

I still haven't heard back from him, I assume I will tonight. I also asked him if he checked the truck pins, as they do come loose from time to time and a loose truck could induce a wobble.

I've been very fortunate in selling, I can remember only a small handful of complaints and I've been a member since 2000. Only recently did I experience someone trying to scam me, and it was only the USPS tracking info that saved my hide there. ebay states that they offer 100% money back to buyers if the item does not meet what it was claimed to be. I guess that is a matter if interpretation? Technically speaking I said it had metal wheels and was in excellent condition (which it was).

If I hadn't run that car only days before I boxed it, I might be more open to the possibility of something being amiss.

If you are curious, here is the listing: www.ebay.com/itm/153103599868

Montani Semper Liberi

You Tube: www.youtube.com/channel/UC7uGFkcI1MRNCd2Pz7sszbw/featured

Jerry

NickelPlate
Powhatan Arrow

Posts: 5,388

warped Jul 30, 2018 17:27:08 GMT -5

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Post by NickelPlate on Jul 30, 2018 17:27:08 GMT -5

Jerry, about the only way metal wheelsets could wobble would be if the plastic insulators weren't true to begin with. I've seen it on cheaper wheelsets like IHC's, but it's something you would have noticed right away. They are the strongest part of the coach, and would likely survive the whole box being crushed. This is an odd complaint.

That doesn't mean there aren't plenty of valid ones. I've only bought on eBay, and I've too often ended up on the other end of the equation. My recent experience with the Cab Forward is a prime example, and sadly, my worst experiences haven't even been through eBay sales, but rather purchases from other model railroaders. In clear cut cases like these with shipping damage due to negligence (or serious undisclosed issues) I find partial refunds are a good solution, but then I'm not looking to scam anyone.

One guy was so embarrassed that he forgot to seal the carton that he refunded the $40 for the Riv Mikado plus the shipping!

Last Edit: Jul 30, 2018 17:27:45 GMT -5 by NickelPlate

JNXT 7707
Abraham Lincoln

All-Seeing, All-Knowing Sage of the Southwest

Posts: 21,840

warped Jul 30, 2018 18:00:48 GMT -5

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Post by JNXT 7707 on Jul 30, 2018 18:00:48 GMT -5

Jul 30, 2018 17:27:08 GMT -5 NickelPlate said:

Jerry, about the only way metal wheelsets could wobble would be if the plastic insulators weren't true to begin with. I've seen it on cheaper wheelsets like IHC's, but it's something you would have noticed right away. They are the strongest part of the coach, and would likely survive the whole box being crushed. This is an odd complaint.

That doesn't mean there aren't plenty of valid ones. I've only bought on eBay, and I've too often ended up on the other end of the equation. My recent experience with the Cab Forward is a prime example, and sadly, my worst experiences haven't even been through eBay sales, but rather purchases from other model railroaders. In clear cut cases like these with shipping damage due to negligence (or serious undisclosed issues) I find partial refunds are a good solution, but then I'm not looking to scam anyone.

One guy was so embarrassed that he forgot to seal the carton that he refunded the $40 for the Riv Mikado plus the shipping!

I can see the truck pins loosening, that's my best guess for his wobble. So yeah, a very odd complaint, and I'm very curious to see his response.

In all the buying I've done on ebay, the ONE thing I asked for a refund for was a F7 that had a Tyco shell on an Athearn drive. The seller waxed on and on about how great it was in the listing, and when I got it, it was the worst piece of modeling I'd ever seen. One of the reasons I got it in the first place was that I wanted a loco ready to put on the track and run. So I understand the feeling when you get something that wasn't what it was cracked up to be. But on the whole, I do understand that this stuff is used and might need some "adjustments".

Montani Semper Liberi

You Tube: www.youtube.com/channel/UC7uGFkcI1MRNCd2Pz7sszbw/featured

Jerry

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warped Jul 31, 2018 17:55:24 GMT -5 via mobile

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Post by Deleted on Jul 31, 2018 17:55:24 GMT -5

Jul 30, 2018 14:01:44 GMT -5 @eilif said:

Jul 30, 2018 13:52:37 GMT -5 TK Dave said:

That's why I only give full refunds IF they return the item. I don't care what condition it's in when it gets here. I feel like I should be able to rely on the insurance if they send something back in a mess, but they are NOT going to re-negotiate price after the auction. If they're willing to pay for return shipping, they can have the purchase price back.

That makes sense. Do you find that folks are more likely to keep it if they're going to have to pay for return shipping?

For myself, so many things I purchase are close to the price of shipping that it's almost never worth it to return it if I have to pay for shipping.

I've only returned one train online and it was to Rusty and I think that was before I had discovered Tyco Depot. I think I got it via Model Train Forum.

Did you know that very engine now belongs to the Basement Central? Small world.

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warped Jul 31, 2018 18:07:07 GMT -5 JNXT 7707 likes this

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Post by Deleted on Jul 31, 2018 18:07:07 GMT -5

Jul 31, 2018 17:55:24 GMT -5 frankenstein said:

Jul 30, 2018 14:01:44 GMT -5 @eilif said:

That makes sense. Do you find that folks are more likely to keep it if they're going to have to pay for return shipping?

For myself, so many things I purchase are close to the price of shipping that it's almost never worth it to return it if I have to pay for shipping.

I've only returned one train online and it was to Rusty and I think that was before I had discovered Tyco Depot. I think I got it via Model Train Forum.

Did you know that very engine now belongs to the Basement Central? Small world.

I'd forgotten that you had it but I remember when I saw it in a picture here shortly after I joined up. I recall being glad it had found a new home.

I've since made it up to Rusty in true American fashion by buying ALOT of stuff.

Deleted Deleted Member Posts: 0	warped Jul 31, 2018 18:31:50 GMT -5 via mobile JNXT 7707 likes this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Deleted on Jul 31, 2018 18:31:50 GMT -5 RC is the Johnny Appleseed of trains! I have "no returns" on all my listings and have had virtually no complaints, even shipping to Spain. I figure if they see the listing and bid, it's their baby.

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warped Jul 31, 2018 18:39:32 GMT -5

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Post by Deleted on Jul 31, 2018 18:39:32 GMT -5

As an addendum, after returning the B&O switcher to Rusty I was a bit that I didn't have an appropriate engine to pull my Chessie cars which I had been acquiring since it was the favorite line of myself and my father.

I needn't have worried though for in the interim, from the forum I've acquired no less than 5 proper Chessie locomotives including 2 Athearns and a VERY nice Tyco!

Last Edit: Jul 31, 2018 18:41:24 GMT -5 by Deleted

1rustycuda Black Diamond Posts: 8,925	warped Jul 31, 2018 19:54:34 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by 1rustycuda on Jul 31, 2018 19:54:34 GMT -5 Still can't figure why that didn't run for ya?

JNXT 7707
Abraham Lincoln

All-Seeing, All-Knowing Sage of the Southwest

Posts: 21,840

warped Jul 31, 2018 20:00:18 GMT -5 TK Dave likes this

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Post by JNXT 7707 on Jul 31, 2018 20:00:18 GMT -5

To finalize my story, the buyer sent me a reply this morning stating that he had attempted to fix the problem, or at least determine the root cause, by swapping wheels with another car - which he reported to "slightly wobble" as well. I dunno, he is there and I am not. I checked all his feedback, plus feedback he left for others - I could find nothing even vaguely shady. I refunded him $5 to replace the wheels and called it a day, I just wanted this to end...and I chalked it up to experience.
Going forward, I dunno about that either. I suppose I could make a definitive statement in my listings saying "no returns - you buy it, it's yours" or something to that effect. On the other hand, it's possible that something could get by me that is wrong, and I don't want to screw anyone over.

Montani Semper Liberi

You Tube: www.youtube.com/channel/UC7uGFkcI1MRNCd2Pz7sszbw/featured

Jerry

Deleted Deleted Member Posts: 0	warped Aug 1, 2018 19:38:19 GMT -5 via mobile JNXT 7707 likes this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Deleted on Aug 1, 2018 19:38:19 GMT -5 Who knows how his trackwork is.